Service Agreement.

Tier-1 SLA | Enterprise Liability | Service Credits

Executive Guarantee: HORIZON maintains a strictly governed 99.9% Uptime Commitment. Failures dropping below this established matrix trigger automatic service compensation protocols as validated legally in global jurisdictions.

01. High Availability Metrics

Our enterprise architecture functions on a decentralized edge-cache algorithm. Under this SLA, processing matrices guarantee sub-millisecond route resolution. "Downtime" refers strictly to total platform network failure—not isolated geographic routing limitations or client ISP throttling.

Minimum Monthly Resolution Yield: 99.9%
Compute Fallback Window: < 45 Seconds

02. Service Credit Allocation

If Horizon metrics dictate a failure under 99.9%, enterprise operatives hold the right to claim credit percentages proportional to total offline phases within the calendar month. To activate a credit matrix claim, transmit logs directly to Skynet support within 14 Earth cycles.

03. Maintenance Windows

Routinely, critical patch overrides for rendering arrays (Three.js versions) or backend cryptographic updates are applied. These actions are broadcast 72 hours prior to execution. Downtime resultant from scheduled, broadcasted maintenance windows sits outside SLA credit applicability.

04. Limitation of Liability

While highly robust, HORIZON shall not be legally liable for secondary economic losses (loss of contract, indirect architectural revenue) triggered by platform downtime, in adherence to standard corporate software protections under the prevailing Information Technology statutes of India and the EU Digital Services framework.